Refund policy

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Returns and Exchanges Policy

This Returns and Exchanges Policy is subject to HK Goldmark’s Terms and Conditions. Thank you for shopping with us. If you are dissatisfied with your purchase, we are here to assist you.

Please inspect your order immediately upon receipt and retain your receipt or order confirmation email for reference. If you discover any issue, please contact our customer service team within seven days of receiving your order. Requests submitted after this period will not be accepted.

Returns or exchanges are accepted only for defective products or confirmed quality issues. Items that have been opened, damaged through misuse, or returned with incomplete or damaged packaging will not be accepted.

Important Notes

• Product information and images are for reference only. The actual product shall prevail.
• After your order and payment have been completed, delivery will normally be arranged according to the delivery address, payment time, and estimated dispatch period stated in the product information.
• Dispatch is subject to product availability. Please monitor your phone and email for notifications.
• Customers may be required to verify the recipient’s details when collecting or receiving an order.

Refunds

All purchases are non-refundable. If you are not completely satisfied with the goods received, please contact our customer service team for assistance.