Return and exchange policy
Return and Refund Policy
This Return and Refund Policy complies with and is subject to the terms and conditions of HK Goldmark. Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.Upon receiving your item(s), please immediately inspect them for completeness and retain the receipt or order email for your records. If you discover any issues, you may contact our customer service representative within 7 days of signing for the item(s). Requests made after this period will not be accepted.
Important Notes:
- Information and images are for reference only; the actual product shall prevail.
- After a successful order and completed payment, the system will arrange for delivery within the dates described in the product content, based on the shipping address you provided and the payment time.
- Actual delivery depends on product availability. Please check for phone/email notifications.
- Customers may be required to verify recipient information upon receipt to collect their items.
Unfortunately, all items are non-refundable and non-returnable. If you are not completely satisfied with the item(s) you received, don't worry! Please contact customer service.
Contact Us
If you have any questions, please feel free to contact us.
- Whatsapp：(852)8419 4118
- Email: contact@hk-goldmark.com